Parent’s Information

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HOW TO BOOK

Booking Information

All booking enquiries should be made to our Head Office, via email to bookings@thegapclub.com for After School/Breakfast club enquires and holidayclubs@thegapclub.com for Holiday Club enquiries. Alternatively, feel free to contact any member of staff at one of our settings and they will happily assist where possible.

All bookings must be performed by parents using the online booking system. Where parents have raised an enquiry, we will send the parent guides which will help them through the process of online registration, booking and then payment.

Parents making enquiries, will receive our welcome pack containing all the necessary starter information, documentation and guides for our online registration and booking system. To enable us the opportunity to prepare for your child’s first sessions at The Gap Club and to ensure the staff are equipped with the knowledge and understanding to support your child during their transition into The Gap Club.

In order to secure and guarantee your after school, breakfast club or holiday club place please complete the online registration and booking steps. An email notification of the booking request will be sent to you confirming that and the place is in a pending, i.e. reserved status. This booking request will be confirmed by email within 48 hours. Ensure full payment for the booking is made within 48 hours if paying by voucher or BACS, by ensuring monies are transferred to The Gap Club. Where payment is successfully made by Debit/Credit card, your place is confirmed immediately and thus secured.

Places are on a first come, first serve basis and are only confirmed once payment is received. If full payment has not been received by the specified date, your booking will not be guaranteed and you will lose your place. Should you wish to re-book, you may do so, subject to availability. These may however be charged at the higher ‘late’ booking rate.

Please ensure all details on your booking including venue, sessions and times are correct and any dietary/health/additional needs have been highlighted.

Once you have registered your child/children in our system, to book:

  • Contracted bookings (i.e. a regular weekly place at Breakfast and/or After School Club), please choose the ‘Contracts’ option.
  • Ad hoc bookings (i.e. schedule as needed and/or Holiday Club), please choose the ‘Bookings’ option.

Fee’s

Please visit the site specific pages under our services tab for daily fees.

Changes to bookings/cancellations

If you need to cancel a booking please contact us, however please note that we operate a ‘no swaps’ or refund policy.

Holiday club deadlines

Our late booking fees of £5 per child, per session will come in to effect a week before the holiday club is due to open.

Payments:

We happily accept payment by any of the below methods:

BACS
Childcare Vouchers
Tax Free Childcare

Debit Card / Credit Card (Visa & Mastercard)

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